Whilst we despatch 95% of orders within 5 working days, please allow up to 14 days for delivery from receipt of order. If your order has more than one item they may be despatched or arrive separately. On very rare occasions, orders may take longer than the stated time to be dispatched and we advise that customers contact us if they have not received orders after 14 days.
Note: Items received damaged have to be reported to us within 24hrs of receipt to ensure a valid claim
Batterymasters.co.uk's policy is to provide our customers with superior customer service. All of our products carry a 100% satisfaction guarantee. We normally do not accept non-faulty goods that are returned, however, if for any reason, you still want to return items ordered, You may return most new, unopened items within 30 days of delivery for a refund, credit or exchange. For orders that shipped free, the actual shipping charges will be deducted from your refund. You will be responsible for the original shipping costs unless the return or order cancellation is a result of our error. The customer is responsible for shipping charges on returned items or cancelled orders. We will pay the return shipping costs if the return is a result of our error or if the product was defective and only if you use a return shipping label we provide.
In order to return a product, e-mail us at email@example.com . Please include your name, part number, daytime phone number, order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and complete instructions on how to ship the product(s) back to us.
All returned products must be in new condition with original packaging, documentation, accessories and UPC codes. All returns or cancelled orders are subject to a 15% restocking fee. No restocking fee will be charged for exchanged orders. We never charge a restocking fee if the product received was due to our error or if the product was defective. A partial refund will be issued for any item that is not in its original condition, is damaged, is missing parts for reasons not due to our error or if you do not follow our return instructions: up to 50% of the item's price.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Disclaimer and Limitation of Liability
BATTERYMASTERS.CO.UK COMPANY WEB SITE AND THE MATERIALS THEREIN ARE PROVIDED “AS IS”. BATTERYMASTERS.CO.UK MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE BATTERYMASTERS.CO.UK SITE, THEIR OPERATION, CONTENTS, INFORMATION, AND MATERIALS. BATTERYMASTERS.CO.UK EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITES OR THEIR USE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT BATTERYMASTERS.CO.UK , ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE BATTERYMASTERS.CO.UK SITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, batterymasters.co.uk shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Batterymasters.co.uk shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, batterymasters.co.uk shall immediately issue a credit to your credit card account in the amount of the incorrect price.
In the event product descriptions on our site/box contents vary due to typing errors, batterymasters.co.uk may not be held responsible for items not included with the original / manufacturer box contents and customers are advised to check before ordering if they are not sure about the box contents/product description of a product on our website
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Batterymasters.co.uk reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed must be prepaid with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
In case we are out of stock on an item, we may at our discretion refund or replace the product you ordered with an equivalent product which will perform to the same specification or a better specification to the one ordered online. In the case of out-of-stock items where there is no replacement, Batterymasters.co.uk reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of an item, balance of which will be placed on back order and supplied as soon as the goods are available
Credit Cards - We accept all major credit cards including, Visa, MasterCard and Switch. There is no surcharge for using your credit card to make purchases with batterymasters.co.uk . Please be sure to provide your exact billing address and telephone number the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon acceptance of your order.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number and password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect the information using advanced encryption and firewall technology. We may notify you of current promotions, specials and new additions to the site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. We may share aggregated statistics not linked to any individual about buying patterns, sales and other shopping information with our marketing partners.
Batterymasters.co.uk shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the UK. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other country.
You may cancel your order after 14 days of placing the order and if it has not already been dispatched.
COPY MARK AND TRADEMARK NOTICE
This site is owned and operated by batterymasters.co.uk. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of batterymasters.co.uk and its Partners Copyright © 1999-2001. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Batterymasters.co.uk and baruch.co.uk are registered trademarks, trademarks or service marks. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of batterymasters.co.uk. All other trademarks or service marks are the property of their respective owners. The use of any batterymasters.co.uk trademark or service mark without written consent is strictly prohibited.